Shipping policy

Shipping Policy

Order Processing Time

• In-stock items: typically processed within 1–2 business days (Monday–Friday, excluding weekends and public holidays).
• Made-to-order or custom items: production timelines vary and will be confirmed after purchase

Shipping Time

Delivery times vary by destination and carrier. Estimated shipping times are not guaranteed and do not include production or processing time.

 

Shipping Methods & Estimated Delivery Time

We partner with trusted carriers such as Uniuni, CJPacket Ordinary SPS, UPS, and FedEx to ensure reliable delivery.

Note: Delivery times are estimates and may vary due to weather conditions, holidays, high order volumes, or carrier delays beyond our control.

Delivery Responsibility

Once the carrier confirms delivery, responsibility for the shipment transfers to the customer. Please ensure all shipping information is accurate before placing your order.

Order Tracking

Once your order ships, you will receive a tracking number via email.
You can track your shipment directly on the carrier’s website.

Shipping Restrictions

We do not ship to:

-PO Boxes

-APO/FPO addresses

-Alaska & Hawaii

-U.S. Territories (Guam, Puerto Rico, U.S. Virgin Islands, etc.)

-Addresses restricted by carriers due to hazardous or oversized items

Incorrect Address / Failed Delivery

Customers are responsible for providing a complete and accurate shipping address at checkout.

If a package is returned due to:

-Incorrect or incomplete address

-Failed delivery attempts

-Unclaimed packages

The customer will be responsible for the reshipment fee.

 

If the issue persists, please contact us at:

Phone: +1 (917)695-7608

Email: support@cometdecor.com

Business Information: 1500 N Grant Street, Ste R, Denver, CO 80203, United States

Business Hours: Monday – Friday 9:00 AM – 5:00 PM (EST)