Refund policy
Refund And Refund Policy
Please read our refund policy carefully before placing an order.
Standard Returns
- Eligible items may be returned within 30 days of delivery.
- Items must be unused, uninstalled, and in original packaging.
- A return authorization is required before sending any item back.
How to Start a Return or Exchange
1.Request authorization within 30 days of delivery. Please contact us through the contact method listed on our website’s Contact page and include:
-Order number
-Item(s) you want to return or exchange
-Reason for return/exchange
-Photos (required if the item is damaged/defective)
2.We’ll send return instructions and a prepaid shipping label. The return label is provided as download & print and is free of charge.
3.Pack and ship the item. Please pack the item securely to avoid damage in transit and include any accessories/parts originally included.
Non-Returnable Items
The following items are non-returnable and non-refundable:
- Made-to-order or custom products
- Personalized items
- Customer’s Own Material (COM) items
- Clearance or final sale items
Damaged or Defective Items
If your order arrives damaged or defective:
- Notify us within 48 hours of delivery
- Provide clear photos/videos of the item, packaging, and shipping label
Once verified, we will offer replacement, repair, or refund, at our discretion.
Refund Method & Timing
- Approved refunds are issued to the original payment method only
- Refund processing may take 5–10 business days
- Original shipping costs are non-refundable, except in cases of verified damage or error
If the issue persists, please contact us at:
Phone: +1 (917)695-7608
Email: support@cometdecor.com
Business Information: 1500 N Grant Street, Ste R, Denver, CO 80203, United States
Business Hours: Monday – Friday 9:00 AM – 5:00 PM (EST)